Frequently asked questions

Once you have a Self Storage unit you can access it 24 hours a day, 7 days a week. We class our Self Store as a contactless site, so theres never any need to see us face to face unless you wish. However, staff members are sometimes on site and in the office if you wish to say hello or for any queries. If you have arrived at the gate to enquire into our services, please call us to arrange a viewing or simply book online.

We only require a minimum of 4 weeks hire for container hire and self storage. After that period, your contract will roll on until you get in touch to cancel your storage.

Yes! Contact us to arrange a viewing. Don't forget our Storage Calculator can help you decide.

Almost anything. You can store almost anything in your self-storage container as long as it’s not perishable, flammable or illegal! Examples of items you cannot store: Gas or any flammable items Fireworks Perishable foods or materials (unless prior agreement) Dangerous chemicals or asbertos Goods of an illegal nature Live animals Tyres Any high value items A full list can be found on your agreement.

No problem. Just let us know. One of the benefits of our flexible storage solutions means that you can increase or decrease the size of unit you occupy as your needs change. You can change your unit/space at short notice and we will help you as long as we have the space.

On our self storage site, you won’t be able to use them to secure your containers. We kindly ask you to follow our policy of using locks and keys that we provide just in case of emergencies. However, we do provide you with two keys to each lock and for any reason you did lose your keys, that way we can also easily replace with another lock and set of keys.

The customer is responsible for insurance of the goods. This is not a service we offer, however there are many Self Storage specific insurance companies out there. Please note that your normal household insurance may not cover the goods at our site.

Yes! There are a few 20ft Containers that have the room to drive straight inside the unit. Please book online and look for the 20ft Containers (Car). Please be aware that the container has dimensions of 20ft x 8ft on the outside and not on the inside. If you believe this may be tight please get in touch. The container floors are slightly raised so ramps are required. We do have some on site for everyones use.

Pretty much wherever you like as long as the lorry can get there and deliver. See this handy guide for more info.

Storage containers should be placed on level ground and square, if not it can be difficult to open and shut the container doors. Our drivers can help with the positioning, however it is the hirer’s responsibility to ensure the ground is sufficiently prepared and that you have the materials to make the storage container sit level. Examples of suitable materials are railway sleepers or concrete blocks underneath the ends of the storage container.

Our Lorries do vary in size and does depend on the size of container loaded. When craning the load there needs to be ample space by the side of the lorry to deploy the legs and lift the load. See this handy guide for more information.

Your desired location for your container should always be checked for overhead cables. Electrical power cables need to have a distance of at least 3m from the crane and load, if you are still unsure, we can always come to assess if delivery is possible.

The customer is responsible for insurance of the units when they are at your site.

No problem. We can always do a site survey to assess if delivery is possible.

Our crane vehicles will generally not leave hard standing, but in some circumstances and prior discussion, we may be able to do this, for example they may be able to travel over a hard, level playing field in the middle of summer.

If you have changed your mind about the size of the unit you want, get in touch and we can help.